(S&H Flooring aka Dallas Flooring Warehouse) My review is lengthy but I hope you read and decide against this company so you don’t find yourself in my situation as a result of this poor company. About 4 years ago, this company installed wood floors in my home after a slab leak repair. Two rooms in particular had known high moisture issues with the Quality Control Manager (Richard Jackson) being present in my home before the install. They waited for it to dry, then installed floors. Fast forward to now, these two rooms deteriorated because of the higher moisture content and the fact this company DID NOT install any moisture barrier protection even though they knew it was a concern in my home. I gave this company an entire month to make it right and fix my floors, at the very least asking for a concession on pricing since their lack of preparation and install had my floors in jeopardy the entire time. During this month time frame, they regularly did not return phone calls nor emails, the salesman (TREY) was rude on the phone after the point of sale since obviously he was concerned with commission only, the QC Manager (RICHARD JACKSON) did visit my home, acknowledged being in my home before and remembering the moisture concern, but NEVER discussed with us moisture barrier options. After Richard left my home, he never returned my calls or emails to this day. The only truthfulness came from two separate installers sent by S&H to look at my floor, as they stated the floor should have never been installed without proper moisture protection techniques, little did they know at the time it was S&H who installed it! At the very end, after an entire month of pulling teeth with everyone who works here, a manager named Anthony stepped in and provided a quote to replace floors. The quote was at 100% retail price with no concession for their failed installation, poor service, and rude behavior. I was patient and gave this company over a month to “make it right”, they failed miserably and were rude in the process. A flooring company should be experts in their field, after my month of research I knew more than the salesman who tried suggesting inferior solutions to wood moisture issues (using RedGuard is not applicable for wood flooring!!). In the end, after much research, I replaced my flooring with another company, but at a significant cost I should have never had to incur. AVOID THIS COMPANY AT ALL COSTS!