Are hardwood floors difficult to maintain?

Not at all. In many cases, they are easier than carpet, ceramic tile, laminate or vinyl.

What do I use under my furniture to keep from scratching the floor?

Felt protector pads should be used in place of the hard metal or plastic buttons found on the legs of your furniture to prevent damage to the floor.

Can I mop my floors using hot soapy water?

No! Water can prematurely age your hardwood floors and cause them to crack and split.

Should I expect color variations in my floor?

Yes. Wood is a product of nature, so you will often see variations from board to board. No two boards are ever the same.

I moved my area rug and my wood floor is lighter where the rug was. What happened?

Wood goes through a natural aging process called patina. Bright sunlight can accelerate this condition. Moving area rugs or other items that may cause this effect is recommended from time to time.

Can I have hardwood installed in my bathroom?

Hardwood flooring is not the best option in rooms with high moisture exposure, such as bathrooms. Use flooring materials that offer better moisture resistance, such as vinyl, ceramic tile, stone or laminate.

What about high traffic areas?

Due to the sophisticated finishing systems on our products, the finish is durable enough to withstand constant use. We recommend using walk-off mats at doorways and pivot points such as kitchen sinks and refrigerators. Use commercial-rated products for commercial installations.

Can wall tile be used on a floor?

Sometimes. Please refer to the product specifications for application recommendations.

Can floor tile be used on a wall?

Yes, when proper installation methods are followed. Exterior applications may require special precautions and installation methods.

What type of tile can be used around a fireplace?

Any tile can be used on the face of a fireplace. It's not recommended, however, to install tiles directly in the firebox.

Can tile be installed over particleboard?

No, it must be exterior-grade plywood or concrete backer board.

Can tile be installed over lightweight concrete or gypcrete?

It's not recommended to install tile over gypsum products. The moisture in the setting materials has a tendency to deteriorate the gypsum cement.

Does the price of the carpet include carpet padding and carpet installation?

Yes our standard quote includes installation of the carpet

Is there a guarantee or warranty on the carpet/carpet padding/carpet installation?

Yes depending on the type of carpet but each one has warranty attached to the product.

What is the charge for removing old carpet and carpet padding and hauling it away?

Our price of install factors in removal. That is why we are the best. We do not believe in hidden charges.

Can you borrow large samples of several different carpets to take home to analyze colors?

Better than that, we can come to you free of charge. Bring all types of samples for you to get exactly what you want.

Does the carpet price include metal stripping at the thresholds and wrapping the carpet around each stair step?

Yes our install price includes everything.